This document defines the policy of the Limited Liability Company "Internet Technologies" (hereinafter referred to as the "Company") regarding the processing of personal data and the implementation of requirements for the protection of personal data (hereinafter referred to as the "Policy") in accordance with the requirements of Federal Law No. 152-FZ of July 27, 2006 "On Personal Data."
The Policy applies to the personal data of users obtained using the telecommunications network "Internet." The processing of personal data of employees is carried out in accordance with the local regulatory acts of LLC "Internet Technologies."
1.1. This Policy uses special terms, the meanings of which are defined in the order specified below. Other terms and definitions not reflected in the Policy will be interpreted by the parties based on current legislation:
The processing of personal data is carried out in accordance with the requirements of the legislation:
3.1. The use of the SPD of the site, its individual parts, or services means agreement with this Policy and the conditions for processing personal data, as well as consent to the processing of personal data.
3.2. The Policy is considered accepted, and consent to the processing of data is obtained when the SPD performs any of their actions:
3.3. If the User does not agree with the terms of this Policy, the SPD must stop using the site, its part, or service, refuse to provide data, and refusal to provide data may result in the inability to provide services. In this case, the Company is not responsible for any violation of its obligations, as well as the inability to achieve the expected result for the SPD.
3.4. This Policy applies only to the site, services, and service of the Company. The Company does not control and is not responsible for third-party websites to which the SPD may go through links available on the site.
3.5. The SPD is responsible for the completeness and accuracy of the data provided. In case of discrepancies and/or inaccuracies in the provided data, they must be changed, including by contacting the Company.
4.1. The Operator undertakes to:
4.1.1. Provide the services and products ordered by the Subscriber through the Personal Account in a proper manner, in the volume and within the timeframes specified in this Agreement and the Agreements, in accordance with legislative and other regulatory legal acts of the Russian Federation.
4.1.2. Provide the Subscriber with a paper copy and/or an electronic copy of the login and password for access to the Personal Account;
4.1.3. Consult the Subscriber on issues arising in connection with the execution of the Agreement through the ticket system.
4.1.4. Provide the Subscriber with information about changes and the status of their Personal Account in the Personal Account and/or to the Subscriber's email address and/or by phone and/or by sending SMS notifications to the details specified in the Subscriber's Personal Account;
4.1.6. Maintain records of consumption and payment for Services and Products by the Subscriber using its accounting devices;
4.1.7. Maintain the Subscriber's Personal Account, timely reflecting the receipts and write-offs of funds for the payment of Services and Products;
4.1.8. Keep the confidentiality of the Subscriber's information received from them during registration in the Operator's accounting system, as well as the content of private email messages, except in cases provided for by the current legislation of the Russian Federation, this Agreement, and its appendices;
4.1.9. Ensure conditions for the operation and safety of the Subscriber's equipment transferred to the Operator by the Acceptance Certificate (only for cases where Services are provided on the Subscriber's equipment);
4.1.10. Publish official messages related to servicing Subscribers, introducing new tariffs and tariff plans, changing and closing tariffs and tariff plans, changing the Agreement and its appendices, etc. on the Operator's Website, in the Personal Account, and/or notify the Subscriber in places of interaction with Subscribers, and/or by sending information about changes to the Subscriber's email address specified in the Personal Account, and/or by phone or fax, and/or by sending SMS notifications to the details specified in the Subscriber's Personal Account;
4.1.11. Notify the Subscriber at least 1 (one) calendar day in advance about planned maintenance work that will prevent the use of Services, as well as about planned power outages. These service interruptions are not subject to compensation. In the event of an unplanned power outage or accident, the Operator will immediately begin to resolve the issues and, if possible, notify the Subscriber of the unplanned outage.
4.1.12. Issue invoices for Services and Products upon the Subscriber's request;
4.1.13. Issue Acceptance Certificates for Services and/or Products upon the Subscriber's request;
4.1.14. Fulfill other obligations reflected in this Agreement and its appendices.
4.2. The Operator has the right to:
4.2.1. Require the Subscriber (recover from the Subscriber) additional payment for the resources spent if, due to the fault or initiative of the latter, the volume of Services and/or Products actually provided exceeds the volume of Services and/or Products specified in the terms of the Agreement and/or ordered through the Personal Account;
4.2.2. Rely on the completeness, relevance, and accuracy of the information provided by the Subscriber;
4.2.3. In the event of any doubts about the accuracy of the data provided by the Subscriber, including regarding paragraph 2.4 of the Agreement, request additional information and/or require confirmation of the provided data. The request is sent by email to the Subscriber's contact address and/or through the ticket system. If the requested information is not provided by the Subscriber within 3 (three) working days from the date of sending the first request, the Operator has the right to:
refuse the Subscriber's application for a new service;
suspend the provision of services to the Subscriber;
refuse the Subscriber's application for the extension of the service. The above restrictions may be lifted within 3 (three) working days from the date of the Subscriber providing the requested information, if it is found to be accurate. If the required information is not provided within 10 (ten) working days from the date of sending the first request, the Operator has the right to terminate the Agreement.
4.3. The Subscriber undertakes to:
4.3.1. Register in the Personal Account on the Operator's Site and provide all necessary information and documents requested by the Operator;
4.3.2. Timely accept and pay for the Operator's services in the amount and within the timeframes established by the Agreement and its appendices;
4.3.3. Independently monitor the status and timely replenishment of their Personal Account in the Operator's accounting system (Personal Account);
4.3.4. Independently monitor the timely receipt of invoices (invoices), acceptance certificates, and other accounting documents from the Operator;
4.3.5. Timely provide the Operator with materials, documents, and information (data) necessary for the Operator to fulfill its obligations under the Agreement;
4.3.6. Review official information related to the provision of Services and Products published on the Operator's website at least once a week;
4.3.7. In the event of technical problems, immediately report this to the Operator's staff by phone +7 (495) 543-44-85 and/or via email support@145048.servera.info;
4.3.8. Ensure cooperation with the Operator's representatives, including, but not limited to, the participation of specialists and responsible persons of the Subscriber and/or their representatives in negotiations with the Operator's representatives;
4.3.9. Properly fulfill the terms of this Agreement and its appendices;
4.3.10. The Subscriber undertakes to ensure the confidentiality of their account information and authorization data (assigned login and password). The risk of consequences from the loss of authorization data lies entirely with the Subscriber.
4.4. The Subscriber has the right to:
4.4.1. Use the Operator's Services and Products within the limits established by the Agreement and its appendices;
4.4.2. Order additional Services and Products from the Operator according to the Tariffs for Services and Products;
4.4.3. Refuse previously ordered Services and Products in the manner specified in the Agreement and its appendices;
4.4.4. Print invoices using the Personal Account and make advance payments for Services and Products;
4.4.5. Other rights of the Subscriber are reflected in this Agreement and its appendices.
5.1. The terms of service provision by the Operator, as well as the stages of service provision, are established by this Agreement and are also published on the Operator's website.
5.2. At the request of the Subscriber - a legal entity or individual entrepreneur - the Operator issues an Acceptance Certificate for the services provided at the end of each reporting period.
5.3. The Subscriber is obliged to send the Operator the received Acceptance Certificate signed on their part within 10 (ten) calendar days from the date of receipt of the Acceptance Certificate.
5.4. In the event of objections to the Acceptance Certificate, the Subscriber is obliged to notify the Operator by registered letter with acknowledgment of receipt within 15 (fifteen) calendar days from the date of publication of the Acceptance Certificate in the Personal Account and/or sending it by mail and/or email.
5.5. If motivated objections to the Acceptance Certificate are not received by the Operator within 30 (thirty) calendar days from the date of publication in the Personal Account and/or sending the Acceptance Certificate by the Operator by mail and/or email, the Services and/or Products are considered to have been provided in full and of proper quality, accepted by the Subscriber, and the Acceptance Certificate is considered signed by the Subscriber.
5.6. At the Subscriber's request, invoices (invoices), acceptance certificates, and other accounting documents under this Agreement are sent to the Subscriber by mail to the address specified in the Personal Account or handed over to the Subscriber at the Operator's office.
5.7. The Subscriber is obliged to independently monitor the timely receipt of invoices (invoices), acceptance certificates, and other accounting documents from the Operator. Reissuing and/or sending invoices (invoices), acceptance certificates, and other accounting documents for the reporting period, or reissuing these documents for past periods at the Subscriber's request, provided that their timely non-receipt occurred due to the fault of the latter, is a paid additional service and is charged at 200 rubles for each set of documents. The payment is deducted from the Subscriber's Personal Account.
6.1. The parties hereby confirm that the information exchanged between them in the course of preparing and after concluding this Agreement is confidential, being valuable to the Parties and not subject to disclosure, as it constitutes a service and/or commercial secret, has actual and potential commercial value due to its unknown nature to third parties, and is not freely accessible on a legal basis. Any information transmitted via the ticket system or email, as well as obtained during visits by the Subscriber's representatives to the data center, is confidential. In the Operator's data center, photo and video recording is prohibited without obtaining written consent from the Operator. In the event of a breach of confidentiality regarding the specified information, the Operator has the right to refuse the Subscriber further services, starting from the date of detection of such a violation, and to demand compensation for damages incurred as a result of the Subscriber's breach of confidentiality.
6.2. The information specified in paragraph 6.1 cannot be published or transferred to third parties without the written consent of the other Party during the term of this Agreement, as well as for 5 (five) years after its termination for any reason.
6.3. Each Party is obliged to take all reasonable measures necessary and appropriate to prevent unauthorized disclosure of confidential information. The measures taken must be no less significant than those that the Party takes to protect its own information of this kind.
6.4. The Operator has the right to disclose information about the Subscriber only in accordance with the legislation of the Russian Federation.
6.5. The Subscriber has the right to involve freelancers and/or contractors and subcontractors for servicing their software and/or hardware complex with the transfer of access rights to the ticket system. In these cases, the Subscriber is fully responsible for compliance with the terms of the Agreement, including the provisions of Chapter 6 on Confidentiality.
7.1. The parties are liable for non-fulfillment or improper fulfillment of their obligations under the Agreement in accordance with the current legislation of the Russian Federation.
7.2. The Operator does not guarantee that the software or any other materials obtained through the services provided are free of viruses and other harmful components, and is not responsible for direct or indirect damage caused to the Subscriber as a result of errors, omissions, interruptions, delays in operation, deletion of files, and other defects in data transmission. The Subscriber does not have the right to demand compensation from the Operator for losses incurred in connection with the execution of this Agreement, in an amount exceeding the monthly cost of the service provided under the Agreement.
7.3. In accordance with Article 44 of the Federal Law on Communications, the Operator has the right to suspend access to the Services in the event of a violation of the terms of this Agreement and/or its appendices by the Subscriber, as well as the current legislation of the Russian Federation. In this case, the Operator has the right to continue to charge the Subscriber a fixed amount for the storage of the Subscriber's information - 300 rubles per month.
7.4. If the Subscriber does not eliminate the violation that caused the suspension of Services, the Operator has the right to terminate the Agreement with the Subscriber unilaterally without any compensation to the latter.
7.5. The Subscriber agrees to indemnify the Operator against claims from third parties who have entered into contracts with the Subscriber for the provision of services that are partially or fully provided to the Subscriber using the Operator's Services and/or Products.
7.6. The Operator is not liable to the Subscriber and/or third parties for any damage, including losses, as well as expenses related to claims or demands from third parties that may arise as a result of the Subscriber's actions using the Services provided by the Operator.
7.7. Under no circumstances shall the Operator be liable to the Subscriber for any losses. The term losses includes, but is not limited to, loss of income, profit, expected savings, business activity, or reputation.
7.8. The payment of penalties does not exempt the parties from fulfilling their obligations under the Agreement.
7.9. In cases where mandatory rules are established for certain categories of Subscribers by law, which establish different grounds and limits of the Operator's liability compared to those set forth in this Agreement and its appendices, the rules established by law apply to such Subscribers.
7.10. The Operator is not liable to the Subscriber:
7.10.1. For any damage of any kind incurred by the Subscriber due to disclosure, loss, or inability to receive their account information. Any person who communicates passwords and other confidential information required for the identification of the Subscriber or uses this information for authorization in the control panel account is considered their representative and acts on their behalf. Access to the account (restoration of the Subscriber's login and password) is carried out in the manner chosen by the Subscriber in the control panel.
7.10.2. For lost profits and missed opportunities, as well as for any indirect losses incurred by the Subscriber during the use or non-use of the Operator's services.
7.10.3. For the functioning of the Internet or its parts, as well as for their availability to the Subscriber, since the Internet is a voluntary association of various networks and resources.
7.10.4. For any information, goods, or services obtained through the Internet, including if they are posted on the Operator's own resources.
7.10.5. For any changes in the properties, functions, and quality of the services provided to the Subscriber if they are not explicitly described in the Agreement.
7.10.6. For the quality, accuracy, and absence or presence of harmful components in the software used on the Operator's servers and other Internet servers or offered to the Subscriber, if it was not developed by the Operator itself or if the Subscriber uses equipment that is not certified by the Communication Certification System, as well as for the quality of communication lines if they are organized by other organizations.
7.10.7. For delays, interruptions, and inability to fully use the Operator's own resources, occurring directly or indirectly due to the actions or inactions of third parties and/or the inoperability of transport and information channels located outside the Operator's own resources.
7.10.8. For any illegal actions of third parties unless otherwise specified in the Agreement.
7.10.9. The Subscriber is fully responsible for the content of the information (authorizing the Subscriber) transmitted by them or another person under their network credentials via the Internet and the Operator's own resources, for its accuracy, purity from third-party claims, legality of its distribution, and harm caused by their actions (personally or by another person under their network credentials) to the person or property of citizens, legal entities, states, or moral principles of society. The Operator is not responsible for the content of the information transmitted by the Subscriber via the Internet and the Operator's own resources.
7.10.10. The Subscriber bears full responsibility for ensuring the compliance of the informational content of their server (website) and the fact of placement (distribution, transmission) of this content with the current legislation of the Russian Federation.
7.10.11. The Subscriber accepts full responsibility and all risks associated with using the Internet through the Operator's resources and/or services.
8.1. All disagreements or disputes that may arise will, if possible, be resolved by the parties through negotiations.
8.2. If agreement cannot be reached for any reason during the pre-trial settlement (in addition to negotiations, which must include, in accordance with the Federal Law of the Russian Federation on Communications, the submission of a claim by the Subscriber and its consideration by the Operator), the dispute arising from this Agreement shall be considered in the Arbitration Court of the Moscow Region.
8.3. Claims from the Subscriber regarding the provided Services and Products are accepted and considered by the Operator only in writing and in the manner provided for by the current legislation of the Russian Federation on communications.
8.4. To resolve technical issues when determining the fault of the Subscriber as a result of their illegal actions when using the Internet services, the Operator has the right to independently involve competent organizations as experts. In the event of the Subscriber's fault being established, the Subscriber shall reimburse the costs of conducting the expertise.
9.1. The parties are not liable for delays in performance or non-performance of obligations under the Agreement if the delays or non-performance occurred due to force majeure circumstances. Such circumstances include wars, military actions, riots, sabotage, strikes, fires, explosions, floods, or other natural disasters, as well as the issuance of prohibitive regulatory acts by state authorities of the Russian Federation or subjects of the Russian Federation, or local government bodies.
9.2. Immediately after receiving information about the occurrence of any circumstances that delay or otherwise hinder the performance of the Agreement, the parties shall notify each other via the ticket system, email, or in writing.
9.3. The parties are not liable for any damage, including losses, as well as expenses related to claims or demands from third parties that may arise as a result of force majeure circumstances.
9.4. If the force majeure circumstance causing significant disruption or non-performance of obligations under the Agreement lasts more than 30 (thirty) calendar days, either party has the right to terminate the Agreement after giving the other party prior notice (5 (five) working days) in writing of their intention to terminate the Agreement.
10.1. This Agreement establishes that the actions of the Subscriber (their authorized representative) performed in the Personal Account correspondingly change the rights and obligations of the parties and the conditions established by this Agreement. Until the Subscriber provides information about changing the authorized representative with the right to act in the Control Panel, the specified person is recognized as the proper representative of the Subscriber. Information from the Personal Account in writing, certified by the Operator, is considered valid evidence of changes in the terms of the Agreement.
10.2. The Operator has the right to disclose information about the Subscriber only in accordance with the legislation of the Russian Federation and this Agreement.
10.3. This Agreement is a public contract based on Article 426 of the Civil Code of the Russian Federation, and the terms of the public contract are established equally for all Subscribers, except in cases where the law and other legal acts of the Russian Federation allow for the provision of benefits for certain categories of Subscribers.
10.4. The Subscriber may not transfer their rights and obligations under the Agreement without the prior written consent of the Operator.
10.5. This Agreement remains in effect in the event of changes to the details of the Parties, including changes to the name of the Parties, location, etc. In the event of changes to the details, the Parties are obliged to notify each other within 10 (ten) working days from the date the changes take effect. In this case, the Subscriber must notify the Operator by sending a notification via email or through the ticket system, or by sending the original notification by mail or courier, while the Operator must post the relevant information on the Operator's website and/or in the Personal Account, and/or send a notification via email, and/or through the ticket system.
10.6. The parties to this Agreement recognize the legal force of the texts of documents received by email and through the ticket system, on par with documents executed in simple written form. An exception to this rule is this agreement and all appendices/changes to it, as well as documents necessary for accounting and tax purposes.
10.7. In the event of any doubts on the part of the Parties regarding the receipt and/or sending of messages via email and other actions related to the use of the Operator's interfaces, the reliable evidence of the above events will be the information contained with the Operator and stored by its archival service.
11.1. This Agreement comes into effect upon its conclusion. In accordance with paragraph 2 of Article 425 of the Civil Code of the Russian Federation, this Agreement extends its effect to the relationship of the parties from the moment of the Subscriber's registration in the Personal Account on the Operator's Site.
11.2. The term of the Agreement is automatically extended for the next calendar year unless either party notifies the other of its termination at least 30 (thirty) calendar days before the end of the calendar year in writing. In this case, the Operator has the right to send such a notification in electronic form via email to the address of the Subscriber specified in the Personal Account.
11.3. The automatic extension of the term of the Agreement is established indefinitely.
11.4. The Operator has the right to unilaterally change the terms of this Agreement and its appendices. The Operator notifies the Subscribers of the changes by posting a message about the changes, the changes themselves, and/or new documents on the Operator's website, and/or in places of interaction with Subscribers, and/or by sending a message to the Subscriber's email addresses specified in the Personal Account, and/or by phone/fax, and/or by sending SMS notifications to the details specified in the Subscriber's Personal Account. The Operator is obliged to notify Subscribers of the changes at least 10 (ten) calendar days before the changes take effect.
11.5. If the Subscriber does not agree with the changes being made, they have the right to terminate this Agreement immediately by notifying the Operator in writing. If the Operator does not receive written notification from the Subscriber about the termination of the Agreement for the specified reasons within 10 (ten) calendar days from the date the changes take effect, the changes are considered accepted by the Subscriber.
11.6. The Subscriber has the right to terminate this Agreement and refuse the Operator's Services at any time unilaterally, provided that the Operator is compensated for any actual expenses incurred up to the moment of termination.
11.7. In the event of unilateral termination of the Agreement by the Subscriber, the Operator shall refund any unused advance payments only for full unused months. The refund of funds is made only in a cashless manner. The transfer of refunded funds to a third party at the request of the Subscriber is not carried out.
11.8. Upon the Subscriber's written request, the Operator is obliged to suspend the provision of Services to the Subscriber without terminating the Agreement. In this case, the Subscriber is charged for the entire period specified in the request according to the tariff established for such cases.
11.9. This Agreement automatically terminates or is terminated by the Operator unilaterally in the cases described below:
11.9.1. The Agreement automatically terminates for Subscribers who are individuals and legal entities - non-residents of the Russian Federation upon reaching a total payment for Services and/or Products of 49,000 USD (or in the ruble equivalent of this amount at the exchange rate of the Central Bank of Russia on the date of the Subscriber's registration in the Operator's accounting system) provided that the Operator does not have an open transaction passport for this Agreement in accordance with currency legislation of the Russian Federation. Upon opening a transaction passport for this Agreement by the Operator, the parties establish the term of the Agreement equal to 10 (ten) years. If the Subscriber continues to use the Operator's Services and/or Products after the automatic termination of the Agreement for the specified reasons, the Operator considers that the Subscriber has expressed their consent to conclude a new Agreement for a new term.
11.9.2. In cases of systematic (three or more times) violations by the Subscriber of the terms of this Agreement and/or its appendices, the Operator has the right to terminate the Agreement immediately without any compensation to the Subscriber (the remaining funds on the Subscriber's Personal Account are considered a penalty for non-compliance). The termination of the Agreement for the specified reasons is carried out by the Operator unilaterally by sending a corresponding notification to the Subscriber via email to the addresses specified by the Subscriber in the Personal Account.
11.9.3. In cases where the suspension of services, departments, and services to the Subscriber and/or the disconnection of software and/or hardware of the Subscriber and/or the blocking of the resource (site, web page) and/or the registration of the Subscriber (login and password) and/or other information of the Subscriber was carried out by the Operator due to the Subscriber's violation of the terms of the Agreement or its appendices and lasts more than 6 (six) months in a row from the date of the Operator's detection of such a violation and notification of the Subscriber about it, the Operator has the right to terminate the Agreement without any compensation to the Subscriber (the remaining funds on the Subscriber's Personal Account are considered a penalty for non-compliance). The termination of the Agreement for the specified reasons is carried out by the Operator unilaterally by sending a corresponding notification to the Subscriber via email to the addresses specified by the Subscriber in the Personal Account.
11.10. This Agreement may be terminated at any time by mutual agreement of the parties.
Operator:
Limited Liability Company Internet Technologies
OGRN 1055010417912
INN 5053041183
KPP 5053041183
Legal Address:
144006, Moscow Region, Elektrostal, Lenin Avenue 2-1-122a
Mailing Address:
144002, Moscow Region, Elektrostal, Gorky Street, 14, Office 105
Bank Details:
Settlement Account 40702810240280127793 Sberbank of Russia OJSC, Moscow
Correspondent Account: 30101810400000000225
BIC: 044525225